Answers to everything, in one place.
Every question we get across credit cards, personal loans, business loans, multiple debts, legal notices, and privacy, organized so you can find what you need fast.
General & Loan Settlement Basics
What is loan settlement?
It's a negotiated agreement where your lender accepts a reduced lump sum to close an outstanding debt. We negotiate on your behalf to settle for a fraction of the original amount.
Which debts can you settle?
Credit card dues, personal loans, and business liabilities, across case sizes from ₹50,000 to ₹50 lakh.
How are your fees structured?
Transparently and upfront. There are no hidden costs or penalties, every charge is explained before you proceed.
Is the process confidential?
Completely. Your documents and financial information are encrypted, protected, and never shared without your consent.
Will loan settlement affect my credit score?
Settling debts can impact your credit profile in the short term. Once your debts are resolved, your score gradually improves with disciplined financial habits.
Credit Card Debt
How much of my card debt can actually be settled?
Most credit card settlements in India land between 40% and 60% of the outstanding balance, depending on the bank and how overdue the account is.
Can I settle if my account isn't in default yet?
Banks generally consider settlement once an account is significantly overdue. If you see it coming, talk to us early so we can plan ahead.
Will the bank keep calling me during negotiation?
Once we're handling your case, recovery communication is routed through us, taking the day-to-day pressure off you.
How long does a credit card settlement take?
Most single-card settlements close within a few weeks to a couple of months.
What happens to my card after settlement?
The card is closed as part of the settlement, and reflected on your credit report as "Settled."
Personal Loans
How much of my personal loan can be settled?
Most personal loan settlements land between 30% and 50% of the outstanding balance.
Can I settle a loan from an NBFC or lending app?
Yes. We work with settlements across banks, NBFCs, and digital lending apps.
Will the lender keep calling me during negotiation?
Once we're on your case, recovery calls get routed through us, not you.
How long does a personal loan settlement take?
Most single-loan settlements close within a few weeks to a couple of months.
What happens to my loan account after settlement?
The account is closed and reflected as "Settled," and you'll receive a settlement letter as proof.
Business Loans & MSME
How much of my business loan can be settled?
Most business loan settlements land between 35% and 55% of the outstanding balance.
Does this cover MSME loans, overdrafts, and cash credit?
Yes, we handle term loans, working capital facilities, overdrafts, and cash credit accounts for MSMEs and small businesses.
I gave a personal guarantee. Does settlement protect me too?
A settlement closes the underlying loan, which also resolves the guarantor's exposure once the agreed amount is paid.
Will my business operations be disrupted during negotiation?
Recovery communication is routed through us, so day-to-day operations continue with far less disruption.
How long does a business loan settlement take?
Most single-facility settlements close within a few weeks to a couple of months.
Multiple Debts & Debt Management
Is this the same as a debt consolidation loan?
No. A consolidation loan replaces multiple debts with one new loan, meaning you still owe the full amount. We negotiate each existing debt down instead.
Can you handle credit cards, personal loans, and business debt together?
Yes, one team coordinating settlement across every type of unsecured debt you're carrying.
Do all my accounts get settled at the same time?
Not usually. We prioritize accounts by urgency and negotiate them in sequence, over weeks to months.
How are fees structured across multiple accounts?
Transparently and upfront, with no hidden costs per account.
What if I can't remember every debt I owe?
That's part of the initial review. We help pull together a full picture from your credit report and statements first.
Legal Support & Harassment
I got a legal notice. Does that mean I'm being sued?
Not necessarily. Many notices come before any court filing. We review your actual notice to tell you exactly where things stand.
Can recovery agents legally visit my home?
A single, identified visit within daytime hours is generally permitted. Repeated or aggressive visits cross into harassment.
What is a Section 138 cheque bounce notice?
A legal notice under the Negotiable Instruments Act, sent when a cheque you issued has bounced. It carries real legal consequences.
Can I file a complaint against a recovery agent?
Yes, through the lender's grievance cell, escalating to the RBI Banking Ombudsman if unresolved.
How fast can you help once I reach out?
We prioritise active harassment or urgent notices, typically reaching out within the same day.
Privacy & Disputes
What happens to my data once my case is closed?
We retain only what's needed for legal and record-keeping purposes. You can request deletion of anything beyond that.
Can I dispute an incorrect entry on my CIBIL report?
Yes, credit bureaus have a formal correction process. We help you raise disputes with the right documentation.
Is my information shared with recovery agents?
Only what's necessary for negotiation goes to your lender, never to third-party recovery agents.
How long does escalating to the Banking Ombudsman take?
The lender is generally expected to respond within 30 days before a case can be escalated, so it often takes several weeks.
What if I think a debt being pursued isn't actually mine?
Flag it with us immediately. Mistaken identity and fraud cases need a different approach, and we'll guide you through it.
Still have a question?
If you didn't find your answer here, reach out directly, no obligation, no cost to ask.