Your financial details stay yours. Your disputes get taken seriously.
From how we handle your documents to how we push back when something's been reported wrong, this is where we lay out exactly what protection you're getting, not just for your debt, but for your data and your right to be heard.
How we actually handle your information.
This isn't a policy buried in fine print, it's how we operate day to day.
Encrypted from upload to storage
Documents you share with us, statements, notices, ID proof, are encrypted in transit and at rest, not left sitting in an open inbox.
Access limited to your case team
Only the advisors actually working your case can see your file, not a general pool of staff across the company.
No third-party sharing
Your details go to your lender for negotiation purposes only, never to marketing lists or unrelated third parties.
You can request deletion
Once your case is closed, you can ask us to purge records we're not legally required to retain.
Privacy isn't an afterthought here.
From encrypted uploads to strict access controls, protecting your information is part of how we operate every single day, not just a policy page nobody reads.
Common disputes we help you raise.
Not every issue is about negotiating a settlement, sometimes it's about correcting something that's simply wrong.
If a dispute isn't resolved, here's what's next.
Lender's grievance cell
Every regulated lender has an internal grievance officer. We help you file a clear, documented complaint here first.
RBI Banking Ombudsman
If the lender doesn't resolve it within 30 days, it can be escalated to the Banking Ombudsman for an independent review.
Consumer forum
For unresolved financial harm, a formal consumer complaint is the next avenue, and we can point you toward the right process.
What you're entitled to ask for.
Right to know
You can ask exactly what information we hold about your case and why.
Right to correction
If something in your file is wrong, you can request it be corrected, not just noted.
Right to withdraw consent
You can stop working with us at any point, and we'll stop processing new data accordingly.
Right to confidentiality
Your case details stay between you and your case team, not shared beyond what's needed.
Privacy and disputes, answered honestly.
Have a privacy concern or a dispute to raise?
Tell us what's going on and we'll walk you through the right next step, no obligation, no cost to find out.